AGCCP is a non-profit professional education organization created by government customer care professionals, for government customer care professionals. We exist to educate and support our members and uplift our profession. By sharing knowledge and building relationships, we improve service delivery, enhance workplace quality of life, and strengthen the standards of our industry. Whether you need technical insight, management advice, or a knowledgeable colleague to brainstorm with, joining AGCCP is one of the wisest decisions you can make.
Annual membership is $200 per municipality, state, or federal government contact center, including 311, 211, 911, Customer Service Centers, Tax Collectors, Utilities Departments, Clerk’s Offices, and any government agency that supports customers.
Each organization’s membership includes up to five employees, who may be added as secondary members and receive full member benefits under the single $200 fee.
Membership includes:
- Networking - AGCCP provides access to the members-only online community, where professionals can seek advice and feedback from each other, share successful business practices and get moral support.
- Conferences/Webinars/Virtual Events – Subject matter experts present key topics of interests enabling members to ask questions and share experiences about their projects. Whether in person or via a webinar, these events enable roundtable learning and discovery. Members take away valuable information from these sessions.
- Tours – Members will have the opportunity to tour other member contact centers and share best practices and challenges.
- Resources – Access to members-only resources such historical training programs, white papers, industry tools, and more.
- Professional development – Learn about the latest technologies or services impacting contact centers along with how to improve the customer experience.
- Relationships – Build life-long friendships with the best government contact professionals in the United States and Canada.
JOIN OUR AGCCP FAMILY TODAY!!!