Each year, AGCCP members unite to honor one exceptional team, department, or contact center that shines as a beacon of service excellence. The 2025 Award of Distinction theme, “Honoring the Heart of Unity: Exemplifying Excellence in Customer Service Through Serving as One,” celebrated those who inspire us all through their unwavering dedication to unity and service.
This award recognizes public sector service professionals who embody the true power of unity. Passion, teamwork, and selfless commitment come together to transform every interaction into a moment of connection and care. They show us that when we serve together as one, we don’t just meet expectations—we create extraordinary experiences that leave a lasting customer impact.
2025's theme called us to remember that true greatness in service is born from a shared spirit of unity. When we unite as one team, driven by empathy and collaboration, we build meaningful 's relationships and unforgettable experiences. Through this collective strength, we not only fulfill but exceed the needs of those we serve, inspiring trust, hope, and lifelong loyalty.
Congratulations to the team at Tacoma Public Utilities for receiving the 2025 Award of Distinction!
COMING SOON - The 2026 Award of Distinction Nomination Form
Congratulations to Las Virgenes Municipal Water District, our 2024 AGCCP Award of Distinction Winner!
Sustainability Garden, Free Compost, Free Recycled Water Station
Innovated ways to assist citizens in water conservation
Customer Service Field Reps Provide: AMI network with 21 gateways, Leak alerts (estimated 95.66 million gallons of water saved, Customer home visits, Watersmart monthly reporting, Cross connection inspections, Backflow inspections, Lead and copper testing, Service line inventory
Customer Service Office Team Processed: 1023 Penalty letters13 over budget disconnections, 546 Install flow restriction device notifications, 8 Flow restrictors installed, 221 Leaks identified, 371 Disconnections (Non-Pay), 5,638 Service orders
Read More . . .
AGCCP Award of Distinction Winners:
- 2024 - LAS VIRGENES MUNICIPAL WATER DISTRICT
- 2023 - CITY OF SAN JOSE 311 CUSTOMER CONTACT CENTER
- 2021 - SARASOTA COUNTY CONTACT CENTER
- 2020 - PINELLAS COUNTY - COUNTY CLERK'S CUSTOMER INFORMATION CENTER
- 2019 - BALTIMORE 311
- 2018 - US SMALL BUSINESS ADMINISTRATION, DISASTER ASSISTANCE CUSTOMER SERVICE CENTER
- 2017 - CITY OF TOLEDO, CUSTOMER SERVICE CENTER
- 2016 - CITY and COUNTY OF DENVER
- 2015 - BALDWIN COUNTY
- 2014 - SPOKANE, WA
For any questions or more information, please email Jenny Jaqua, Award Committee Chair, at Jennifer.jaqua@toledo.oh.gov.