AGCCP members are responsible for many noteworthy and inspiring accomplishments, placing service above self. The Award of Distinction highlights service excellence in customer service professionals across the United States and abroad, honoring the contributions within the community served who may serve as models for others.
The prestigious Award of Distinction exemplifies the spirit of customer service. It shines a spotlight on remarkable accomplishments that seek to build trust in government and inspire people to consider careers in customer service. It recognizes and honors outstanding customer service provided by an individual, department, or contact center.
As customer service professionals, we are humble and often don’t take the time to celebrate our success. The Award of Distinction is an essential reminder of both the power of the individual and teamwork. We can accomplish great things when we work together.
Congratulations to the City of San Jose 311 Customer Contact Center, our 2023 AGCCP Award of Distinction Winner!
San Jose 311 Customer Contact Center - Hitting the High Notes!
Over 150,000 Phone Calls
1 Minute Average Wait Time
AI helped with over 40,000 calls
Over 6,800 Walk-In Customers Served
Over 3,700 Email Requests Served
Over 180,000 Online Service Requests Served
Over 6,200 Live Chat Requests Served
Savings of $80,000 to $100,000 per service
Read More . . .
AGCCP Award of Distinction Winners:
- 2023 - CITY OF SAN JOSE 311 CUSTOMER CONTACT CENTER
- 2021 - SARASOTA COUNTY CONTACT CENTER
- 2020 - PINELLAS COUNTY - COUNTY CLERK'S CUSTOMER INFORMATION CENTER
- 2019 - BALTIMORE 311
- 2018 - US SMALL BUSINESS ADMINISTRATION, DISASTER ASSISTANCE CUSTOMER SERVICE CENTER
- 2017 - CITY OF TOLEDO, CUSTOMER SERVICE CENTER
- 2016 - CITY and COUNTY OF DENVER
- 2015 - BALDWIN COUNTY
- 2014 - SPOKANE, WA
For any questions or more information, please email Jenny Jaqua, Award Committee Chair, at Jennifer.firstname.lastname@example.org.
Learn more about the benefits of AGCCP membership, low rates, history of the AGCCP, and more by visiting our Membership page.
Email questions to Questions@agccp.org