Skip to main content

Serving You & Uplifting Our Profession

Contact Us: questions@agccp.org


HomeAward of Distinction

Click Here: 

Nominations for 2026 award of distinction are open now!


Annual AGCCP Award of Distinction

Honoring the AGCCP Mission Statement:

 

“Inspiring government professionals to provide

exceptional customer service experiences.”

 


Triple Crown of Service:
Accountability – AI – Human Connection

 

About the Award

The AGCCP Award of Distinction is the organization’s highest honor, recognizing one outstanding public sector customer care team that exemplifies excellence in service delivery.

Each year, AGCCP celebrates a team, department, or contact center that demonstrates innovation, leadership, and measurable impact on serving their communities.

 

The 2026 theme, “Triple Crown of Service: Accountability, AI, and Human Connection,” highlights the evolving standard of excellence in government customer care:

 

  • Accountability – Delivering transparent, dependable, and measurable service.
  • Artificial Intelligence (AI) – Leveraging technology to enhance access, speed, and efficiency.
  • Human Connection – Creating meaningful, empathetic interactions that build public trust.

 

This award honors teams that bring all three together to create exceptional customer experiences.

 

Why Apply?

The AGCCP Award of Distinction provides national recognition and meaningful opportunities, including:

 

  • Recognition as a leader in public sector customer service
  • Opportunity to present your success story at the annual AGCCP Conference
  • Complimentary conference registration for the winning organization
  • Feature spotlight on the AGCCP website and professional network

Most importantly, it is a chance to highlight the incredible work your team is doing to serve your community.

 

Who Should Apply

The Award of Distinction is open to public-sector customer care teams (city, county, state, and federal). If your team is delivering measurable impact, innovation, and exceptional service, you are encouraged to apply.

 

Submission Criteria

Applicants should write an essay that clearly demonstrates excellence in the following areas aligned with the 2026 theme:

1. Accountability

 

  • Performance metrics (response times, resolution rates, cost efficiency)
  • Transparency in service delivery
  • Cross-department coordination and follow-through

2. Artificial Intelligence (AI)

 

  • Use of automation, chat, or self-service tools
  • Data-driven decision making
  • Technology that improves accessibility and service delivery

3. Human Connection

 

  • Customer experience and satisfaction
  • Equity and accessibility initiatives
  • Employee engagement, training, and culture

Submission Deadline: August 7, 2026

Late or incomplete submissions may not be considered.


Recent Articles
Recent Articles

 

 
TPU graphic

Honoring our Past Award of Distinction Recipients:

Congratulations to Tacoma Public Utilities!



2025's theme called us to remember that true greatness in service is born from a shared spirit of unity. When we unite as one team, driven by empathy and collaboration, we build meaningful 's relationships and unforgettable experiences. Through this collective strength, we not only fulfill but exceed the needs of those we serve, inspiring trust, hope, and lifelong loyalty. 

 

We are thrilled to celebrate Tacoma Public Utilities for receiving the AGCCP 2025 Award of Distinction. This prestigious recognition honors their unwavering commitment to equity and compassion, values that shine through in every aspect of their work.

 

The TPU team truly embodies their NorthStar mission: equity and compassion in action, ensuring that all members of the community, especially limited-income households, receive the support and services they need.

 

Want to learn more about the incredible initiatives making a difference?

✅Watch the recorded webinar to discover how TPU is leading the way in serving limited-income households.

✅ Meet the team members who make this important work possible.

 

Congratulations again to Tacoma Public Utilities for this well-deserved honor!


Congratulations to Las Virgenes Municipal Water District, our 2024 AGCCP Award of Distinction Winner!  


Sustainability Garden, Free Compost, Free Recycled Water Station


Innovated ways to assist citizens in water conservation


Customer Service Field Reps Provide: AMI network with 21 gateways, Leak alerts (estimated 95.66 million gallons of water saved, Customer home visits, Watersmart monthly reporting, Cross connection inspections, Backflow inspections, Lead and copper testing, Service line inventory


Customer Service Office Team Processed: 1023 Penalty letters13 over budget disconnections, 546 Install flow restriction device notifications, 8 Flow restrictors installed, 221 Leaks identified, 371 Disconnections (Non-Pay), 5,638 Service orders


Read More . . .


AGCCP Award of Distinction Winners:

  • 2025 - TACOMA PUBLIC UTILITIES
  • 2024 - LAS VIRGENES MUNICIPAL WATER DISTRICT
  • 2023 - CITY OF SAN JOSE 311 CUSTOMER CONTACT CENTER
  • 2021 - SARASOTA COUNTY CONTACT CENTER
  • 2020 - PINELLAS COUNTY - COUNTY CLERK'S CUSTOMER INFORMATION CENTER 
  • 2019 - BALTIMORE 311
  • 2018 - US SMALL BUSINESS ADMINISTRATION, DISASTER ASSISTANCE CUSTOMER SERVICE CENTER
  • 2017 - CITY OF TOLEDO, CUSTOMER SERVICE CENTER
  • 2016 - CITY and COUNTY OF DENVER
  • 2015 - BALDWIN COUNTY
  • 2014 - SPOKANE, WA

 

For any questions or more information, please email Jenny Jaqua, Award Committee Chair, at Jennifer.jaqua@toledo.oh.gov.


 

Learn more about the benefits of AGCCP membership, low rates, history of the AGCCP, and more by visiting our Membership page.  Email questions to questions@agccp.org.