Each year, AGCCP members unite to honor one exceptional team, department, or contact center that shines as a beacon of service excellence.

The 2025 Award of Distinction theme, “Honoring the Heart of Unity: Exemplifying Excellence in Customer Service Through Serving as One,” celebrates those who inspire us all through their unwavering dedication to unity and service.

This award recognizes public sector service professionals who embody the true power of unity. Passion, teamwork, and selfless commitment come together to transform every interaction into a moment of connection and care. They show us that when we serve together as one, we don’t just meet expectations—we create extraordinary experiences that leave a lasting customer impact.

This year’s theme calls us to remember that true greatness in service is born from a shared spirit of unity. When we unite as one team, driven by empathy and collaboration, we build meaningful relationships and unforgettable experiences. Through this collective strength, we not only fulfill but exceed the needs of those we serve, inspiring trust, hope, and lifelong loyalty.

The Award of Distinction will honor the team, department, or contact center that has embodied this vision—delivering exceptional customer service with heart, innovation, and a deep commitment to serving the public as one.
2025 Award of Distinction Nomination FormNomination Qualifications and Guidelines: 

1. “Honoring the Heart of Unity: Exemplifying Excellence in Customer Service Through Serving as One.”

          service experiences must have occurred in the last twelve (12) months.

    

2. Submissions must be in written paragraph format, with a minimum of 350 words, describing how the team, department, or contact center has exemplified the theme of “Honoring the Heart of Unity: Exemplifying Excellence in Customer Service Through Serving as One.”

    

3. Include any supporting documentation, testimonials, etc.

The winner for the award and drawing will be notified the week of September 19, 2024. 

Congratulations to Las Virgenes Municipal Water District, our 2024 AGCCP Award of Distinction Winner!   

Sustainability Garden, Free Compost, Free Recycled Water Station

Innovated ways to assist citizens in water conservation

Customer Service Field Reps Provide: AMI network with 21 gateways, Leak alerts (estimated 95.66 million gallons of water saved, Customer home visits, Watersmart monthly reporting, Cross connection inspections, Backflow inspections, Lead and copper testing, Service line inventory

Customer Service Office Team Processed: 1023 Penalty letters13 over budget disconnections, 546 Install flow restriction device notifications, 8 Flow restrictors installed, 221 Leaks identified, 371 Disconnections (Non-Pay), 5,638 Service orders

Read More . . .

AGCCP Award of Distinction Winners:

For any questions or more information, please email Jenny Jaqua, Award Committee Chair, at Jennifer.jaqua@toledo.oh.gov.