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Demitra H. (Dee) Crayton award of excellence




Demitra (Dee) H. Crayton lived her life to the fullest as a leader with Distinction as a Customer Service and Information Center (CS&IC) Manager, CharMeck 311 Manager and Founding Member and President of the Association of Government Call Center Employees (AGCCE) now Association of Government Contact Center Professionals (AGCCP).

Through her 20 year career in management she focused on teaching and helping others reach new heights, grooming others for leadership roles, unifying teams, developing new ideas and persevering through challenges. These actions contributed to attributes that we honor Dee with by recognizing an individual who strives for excellence in their Contact Centers in the areas of mentorship, leadership, unity, innovation and perseverance.

The 3rd annual Demitra (Dee) Crayton Award of Excellence will recognize a person who has demonstrated leadership with a heart of unity and service during the past twelve months. Describe how this individual exemplifies exceptional leadership by bringing together their team, organization and community in a unified effort to provide outstanding service.


2025 Award of Excellence Nomination Form


Nomination Qualifications and Guidelines: 
Describe how this individual highlights that excellence in leadership, recognizes the value of tradition, honors the present and prepares for tomorrow.  

  1. Individual achievements described must have taken place in the last twelve (12) months.
  2. Submissions must include a brief description describing the exemplary qualities of their customer service career in mentorship, leadership, unity, and perseverance. (150-word minimum)
  3. Submissions may include supporting documentation relevant to the submission. Examples include statistical reports, presentation slides, video clips, social media posts, etc.

The recipient will receive an award, a leadership training scholarship, and an opportunity to share their story at the 23rd Annual AGCCP conference in Point Clear, Alabama November 10 - 13, 2025. All nominees will be entered into a drawing for one complimentary conference registration. The winners will be notified the week of September 19, 2024.    

Congratulations Brittany Swartz! - Winner of the 2024 Dee Crayton Award of Excellence! 
About Brittany
Brittany has been a dedicated employee of the Baldwin County Commission for the past 7 years. 

•As an advocate of mentorship and unity, Brittany meets people “where they are” on a personal
level. She learns about them in-depth so she can map their personal journey to success. Because
of her ability to unite, she became an unprompted primary contact for managers and employees
as issues arise in their department.

•Brittany is also a natural leader. She displays a genuine passion for her work and is able to
effortlessly expose greatness in employees by actively listening then taking their thoughts and
turning them into action. She constantly strives to find new opportunities for employees. She
coordinated a partnership with a local community college for training blue-collar workers. 50
employees have completed over 1250 hours of equipment training, allowing these employees to attain new skills and certifications for promotional opportunities.

•Classes such as Public Speaking and Writing for Success have provided undereducated employees with an opportunity for success. With 25 training classes available, many of which are custom created, over the past year, she has doubled employee training hours from 1200 to 3000 hours and attendance almost tripled from 350 to over 1000.


•Brittany’s humble dedication and leadership to the service of the County's employees’ careers and personal growth makes the Baldwin County Commission a better place. She recognizes that
successful and happy employees impact the overall organization when it comes to customer
service, which in turn serves the community as a whole.

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